How Do I Get The Most Out of My Subscription?

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First of all, we are thrilled that you are a member of, and if you aren’t, we hope you will consider subscribing soon! At, we want you to get the most out of your subscription. To help you with this endeavor, here are a few tips and facts to assist you along the way…

  1. Read the weekly newsletter. The newsletter provides you with information on upcoming databases, the major collection, company and industry news, and genealogical tips. The newsletter is free and is sent out every Thursday evening.
  2. If you know the location of the ancestor you are searching, try researching using the Places button on the main toolbar on the top left hand corner of the homepage. The Places button allows you to search by country and also by state.
  3. We add content every business day. If you cannot find the content you are searching for today, try again in the future.
  4. If you are looking for a certain collection on our site, try our Browse Popular Collections button When you click on this button, you will be directed to a page containing more than 26 of our most popular collections, including SmallTownPapers, Find My Past, Genealogical Publishing Company, and many more.
  5. On, our data is separated into World Collection and US Collection. Any content from the World Collection (any content outside of the US) is represented by the following symbol: Any content from the US collection is represented by the following symbol: Any content that is free, is represented by the following symbol: offers a US Collection annual membership for $3.33 per month, and a World Collection annual membership for only $9.95 per month. (Note, you must purchase a subscription for a year to receive that low month-per-month rate.)
  6. If you perform a search at and do not find the results you need, try putting just the first name and surname into the Search Box. Sometimes when you perform an advanced search with content in every box, the results you need to do not show up because one of the pieces of information in the box is not documented in the database. Simple is good sometimes!
  7. If you need assistance, please contact our Customer Support Team. Simply call our toll-free number 888-377-0588 to speak with a representative. The hours of operation are Monday through Friday from 8 a.m. -5 p.m (MST).
  8. Share your research findings with your family. They may be able to provide tips and additional information you need to assist with your searching.
  9. The site map has been designed to help you quickly find the specific place you want to visit on the site. Here is the link:
  10. provides 3 types of surname searching. The “Matching Type” option lets you select what type of search you would like to do. The three options are “Exact“, “Soundex“, and “Double Metaphone.” To access these options, you must perform an advanced search. Here is the link to begin an advanced search:

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